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Why can't I edit my memorial page?
Why can't I edit my memorial page?

Having troubles editing your memorial page? Here's some quick troubleshooting tips.

Cory McArthur avatar
Written by Cory McArthur
Updated over a week ago

Each memorial page can only be edited be an owner of the page. When friends,family, and visitors scan the QR code, they will be able to view the photos, videos, tributes, and bio of the memorial page. If you have enabled tributes, visitors will also be able to write tributes.

Sign into your Our Tributes account

To edit a page, you must be signed in. To sign in:

  1. Tap the menu in the top left

  2. Tap "Create Account / Sign In"

Here is what a page looks like if you are the owner of the page. Notice the "Edit Biography" button, the edit icon next to the name "Nancy Henderson" and the QR code icon in the top right.

Our Tributes page when signed in as an owner. Edit buttons are visible.

The image below shows what the same page looks like if you are not an owner of the page:

Don't see the edit buttons after signing in?

If you are the owner, and you still do not see the edit buttons, verify you signed in with the correct email address.

  1. Tap the menu in the top left

  2. Tap "Create Account / Sign In"

  3. Tap on settings

  4. Verify your email address is correct on the settings page

  5. If you are unsure what email address you used to create your Our Tributes account, search your email inbox for a welcome email from Our Tributes

Contact Support

If you are still having issues, or if you would like to update the owner of the page to a different email address, just reach out to support, and we'll help you.

To reach support:

  1. Tap the menu in the top left

  2. Tap "Create Account / Sign In"

  3. Tap "Contact Us"

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